# Kindle Colorsoft Users Upset: Display Concerns and Delayed Deliveries
Amazon’s newest entry into the e-reader market, the **Kindle Colorsoft**, faces notable challenges that have left its initial users frustrated and disheartened. Introduced in mid-October as Amazon’s inaugural full-color e-reader, the device has experienced a surge of unfavorable feedback primarily due to an ongoing display malfunction. Consequently, Amazon has halted shipments of the device, leaving purchasers uncertain as they anticipate a resolution.
## Essential Information
– **Display Malfunction**: Consumers are reporting a yellowish bar manifesting at the bottom of the Kindle Colorsoft’s screen, impacting 5-10% of the display area.
– **Shipping Disruptions**: All Kindle Colorsoft shipments have been paused by Amazon, with delays anticipated to extend for “a week or more.”
– **Possible Software Solution**: Amazon is currently developing a software update to rectify the issue, although no schedule for its deployment has been disclosed.
## The Launch of Kindle Colorsoft
The Kindle Colorsoft made its debut on **October 16, 2024**, along with various upgraded Kindle versions, such as the Kindle Scribe, Paperwhite, and the basic Kindle model. The Colorsoft stood out as Amazon’s first fully colored e-reader, featuring a **7-inch display** and a unique coating aimed at enhancing visual clarity. Additionally, the device offered two color modes—**standard** and **vibrant**—designed to elevate the reading experience.
Complementing its color display, the Kindle Colorsoft was equipped with **32GB of storage** and multiple note-taking functionalities, including text highlighting and image zooming. The device was marketed as a high-end e-reader, appealing to users seeking a more immersive reading experience with colored images and illustrations.
## Display Concerns
Despite the enthusiasm surrounding the Kindle Colorsoft, recipients of the device soon began to report a disturbing issue: a **yellowish bar** cropping up at the base of the screen. User evaluations indicate that this yellowish discoloration affects **5-10% of the display**, compromising the overall reading experience.
A review from a user on Amazon articulated the concern: “The bottom 5-10% of the screen is slightly yellowish,” a feeling shared by many others who provided comparable feedback. The problem appears to be widespread, with numerous customers voicing their frustrations on Amazon’s product page.
## Amazon’s Action
Amazon has recognized the issue and responded promptly by **pausing all shipments** of the Kindle Colorsoft. As outlined by Amazon spokesperson **Jill Tornifoglio**, the company is “aware of a limited number of reports from customers observing a yellow band along the lower part of the screen.” Tornifoglio stressed that Amazon takes product quality seriously and is actively looking into the problem.
For those who have already received their devices and are encountering this issue, Amazon encourages them to **contact customer service** for support. However, for customers still awaiting their deliveries, Amazon has postponed shipments by “a week or more” while it seeks a remedy.
## Hardware or Software Dilemma?
While Amazon has not disclosed detailed information regarding the cause of the display issue, there is speculation that it may be a **software concern**. The company has informed customers that it is working on a **software patch** to resolve the yellowish band, yet there hasn’t been any definitive timeline for the update’s release.
Meanwhile, Amazon has ceased all shipments of the Kindle Colorsoft until the matter is rectified. Reports indicate that customers in the U.S. might receive their devices between **November 9 and November 18**, while customers in the U.K. could face delays until **November 26**.
## Confusion Around Dark Mode
In addition to the display issue, there is some misunderstanding related to the Kindle Colorsoft’s **Dark Mode** feature. Initially touted as one of the device’s significant features, allowing users to enable a darker interface for reading in low-light settings, Amazon has added a note to the product page indicating that Dark Mode is **not functioning** as intended.
Instead, Amazon is recommending users utilize the device’s **Page Soft** feature, which aims to serve a similar function to Dark Mode by dimming the screen brightness for easier reading in subdued lighting. It remains uncertain whether Dark Mode will be rectified in a future update or entirely omitted from the device’s capabilities.
## What Lies Ahead for Kindle Colorsoft Users?
Currently, Kindle Colorsoft users are awaiting Amazon’s implementation of a resolution for the display issue. Although the company has reassured customers that it is working on a solution, it has not specified a date for when the software update will be released. In the meantime, users
