# **Spotify Premium Subscribers Experience Ads – Company Looking into Potential Glitch**
Spotify Premium members are facing an unexpected challenge: ads intruding on their otherwise ad-free listening sessions. The company has recognized the situation and is actively looking into it, though it has yet to verify if this is a technical error.
## **What’s Occurring?**
Spotify, a prominent music streaming service, provides both free and premium subscription options. While free-tier users contend with ads between tracks, one of the key benefits of Spotify Premium—starting at $11.99 per month—is the continuous, ad-free music streaming. Nonetheless, many Premium subscribers have lately reported hearing advertisements despite their paid memberships.
Reports of this predicament began appearing on Spotify’s [community forums](https://community.spotify.com/t5/Ongoing-Issues/Premium-users-hearing-ads/idi-p/6698887) as soon as February 7. Users have voiced their frustration not only regarding the ads but also the challenges in contacting Spotify’s customer support for help.
## **Spotify’s Reaction**
A representative from Spotify customer support acknowledged the situation, stating:
*”Our technical teams are currently looking into reports of Premium users encountering ads. We’ll keep you updated here if we have any information to share, so make sure to subscribe to the thread to stay in the loop.”*
The company has requested users affected by the issue to provide information such as device type, app version, and the nature of the ads encountered. Despite several troubleshooting efforts by users, the problem continues.
## **Is This a Glitch?**
Although Spotify has not overtly confirmed this as a glitch, the company’s response indicates that it is an unintended occurrence rather than a shift in policy. Since ad-free listening is a fundamental feature of Spotify Premium, any deliberate integration of ads would likely provoke strong dissatisfaction among subscribers.
## **What Actions Should Affected Users Take?**
If you are a Spotify Premium member encountering ads, you can:
1. **Report the problem** – Go to the [Spotify Community Forum](https://community.spotify.com/t5/Ongoing-Issues/Premium-users-hearing-ads/idi-p/6698887) and share details about your situation.
2. **Look for updates** – Ensure that your Spotify app is current with the latest version.
3. **Attempt troubleshooting** – Restart your device, log out and back into your account, or reinstall the application.
4. **Keep an eye on Spotify’s response** – Subscribe to the forum thread for updates on the investigation.
## **Concluding Thoughts**
This issue underscores the significance of reliability in subscription services. Spotify Premium users invest in an ad-free experience, and any interruption to that service can result in dissatisfaction. As Spotify investigates, users will be keenly anticipating a resolution.
For the time being, if ads are playing on your Spotify Premium account, know that you’re not the only one. Stay tuned for further updates as Spotify seeks to resolve this matter.
