This is the final thing you’d want to discover when opening your TriFold.
What you should be aware of:
– A user from South Korea mentioned on Samsung’s Community Forum that their Galaxy Z TriFold sustained physical damage without any external cause.
– The picture shared by the user indicates that the far-left panel of their main display has a long band of dead pixels from top to bottom.
– During the previous summer, shoppers examining the Galaxy Z Fold 7 in stores observed serious inconsistencies with its hinge.
One user has already indicated the worst-case scenario for their Samsung TriFold just a month after the device was released. This week isn’t off to a great start for one South Korean user on Samsung’s Community Forum, as their report highlighted a display problem with the Galaxy Z TriFold (via 9to5Google). The user is incredulous, as their title reveals their display “is out.” The report pertains to the primary 10-inch internal display, with the user sharing a photo of the display that shows the heartbreaking strip of dead space on the left side.
This band of dead pixels appears to be exactly where the left-most panel would fold over. The user states that the display for their “trifold that I acquired a month ago failed. There was no external impact whatsoever.”
The most alarming aspect is that they’ve indicated no external shock damage (from their side or any other sources). The user starts to doubt the overall durability of Samsung’s Galaxy Z TriFold, given that this unfortunate damage seemingly appeared spontaneously.
Both the original poster and a commenter highlighted an important detail: the Galaxy Z TriFold isn’t included in Samsung’s insurance coverage. One comment mentions, “Trifolds aren’t insured. No insurance products are available.” The original poster acknowledged this, which is where their dilemma begins, leaving them without options.
A pricey device with a pricey problem
All isn’t entirely lost, as one user reminds the original poster about the 50% discount for their initial repair. However, the cost is likely to be on the unpleasant side, as replacement parts for the Galaxy Z TriFold aren’t inexpensive by any means.
Concerns about durability, particularly for foldables, are always raised. The devices are, literally, constructed differently, and the concept of needing to fold a screen can lead to complications. Last summer, there were worries regarding Samsung’s Galaxy Z Fold 7, as display units in stores were already exhibiting hinge issues. Users on Reddit who encountered the phones in stores said they weren’t “fully unfolding.”
Images captured in stores displayed that the devices maintained a slight curve when attempting to unfold them fully. Clearly, they weren’t lying entirely flat.
It was pointed out that the device in question might just be an isolated case. Issues like this weren’t particularly widespread once the device reached consumers, which is a comforting thought. For the Galaxy Z TriFold, it remains uncertain if things will develop further than this single user’s report. Although unfortunate, if more consumers continue to report this, Samsung might face a larger problem.