Automation is rapidly advancing in warehouse operations. Companies like Amazon are creating their own robotic solutions, while others turn to external experts. FedEx, a company worth $84 billion, has chosen to forge partnerships with robotics firms to compete effectively in automation. Their multi-year agreement with Berkshire Grey, a SoftBank-owned robotics company, exemplifies this strategy. Together, they’ve developed Scoop, a robot for bulk package unloading, designed to handle arduous and hazardous tasks for humans. FedEx plans to pilot these robots in their warehouses later this year, with the potential for scaling up if successful.
Stephanie Cook, FedEx’s director of advanced technology and innovation in robotics, highlights the physical demands of bulk unloading in warehouses. Previous attempts to automate this task were challenging; hence, the partnership with Berkshire Grey was seen as suitable. O.P. Skaaksrud, vice president of advanced technology at FedEx, explained that while bulk unloading requires decision-making, it’s less intricate than picking specific packages.
FedEx focuses on automating dangerous, repetitive jobs, freeing employees for safer, higher-skilled roles. They also develop technology internally, like the SenseAware sensor systems, but robotics require a higher level of complexity. Partnerships with companies like Berkshire Grey allow FedEx to advance faster.
In addition to Berkshire Grey, FedEx partners with other firms, such as Dexterity for in-warehouse operations, and Nimble, which builds fully autonomous warehouses. They also have pursued autonomous deliveries, collaborating with Aurora Innovation for autonomous trucks, achieving over 3,200 loads, and previously with Nuro for last-mile deliveries. Although their internal efforts with the SameDay Bot faced challenges, FedEx continues to explore in-house solutions for last-mile deliveries.
FedEx remains committed to a balanced approach to technology adoption, ensuring solutions are practical and beneficial. Skaaksrud emphasizes that the focus should not solely be on acquiring new technology but on creating productive technologies that address business needs. FedEx sees its strength in the network and intelligence behind its operations rather than exclusive hardware ownership.
FedEx plans a calculated approach to introducing new technologies, emphasizing the importance of integrating with existing operations and focusing on worker safety and job enhancement. While humanoid robots are not currently a focus due to their complexity and dynamic environment requirements, FedEx remains open to potential future applications.