“AT&T Mistake Results in $6,223 Bill for 3.1GB of Data at $2 Per Megabyte”
### Texas Police Officer Confronts $6,223 AT&T FirstNet Billing Mix-Up: A Lesson for First Responders
In an unexpected and distressing twist, a Texas police officer who transitioned to AT&T’s **FirstNet** service—a network tailored for first responders—was confronted with an astonishing $6,223.60 bill. The officer anticipated a minor decrease in his monthly expenses but instead encountered a billing catastrophe that took a week to rectify.
This situation highlights the possible challenges posed by billing inaccuracies in specialized service plans and raises critical concerns regarding customer support, billing clarity, and protections for first responders.
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### **What is AT&T FirstNet?**
FirstNet is a specialized wireless network designed for first responders, including police officers, firefighters, and paramedics. It guarantees priority access to communication infrastructure in emergencies, ensuring that first responders remain connected when essential. The service is presented as a trustworthy and economical option, frequently offering discounts for first responders.
For the Texas officer, though, the transition to FirstNet became a financial nightmare.
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### **The $6,223 Billing Mistake**
Having been an AT&T customer for more than ten years, the officer shifted his four-line plan to FirstNet with the hope of saving some money each month. Instead, he was presented with a bill that was nearly **24 times greater** than his regular $260 monthly fee. The bill featured a startling $6,194 charge for “Data Pay Per Use,” calculated at $2 per megabyte for 3,097MB of data usage.
To add insult to injury, the bill also reflected a meager $5.73 “First Responder Appreciation” discount—an amount that hardly alleviated the outrageous charges.
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### **Customer Service Obstacles**
The officer’s efforts to address the issue were characterized by frustration and inefficiency:
1. **Phone Support:** Upon calling AT&T customer service initially, neither the agents nor a supervisor could find the $6,223 bill in their system. Despite spending over an hour on the call, he ended up without a solution.
2. **In-Store Visit:** The following day, he went to an AT&T corporate store in Dallas, where staff promptly located the bill. Although they recognized the error, they could not rectify it at the store and recommended he reach out to AT&T’s president’s office.
3. **Corporate Escalation:** After nearly a week of anxiety and uncertainty, the officer finally received help from AT&T’s president’s office. The company amended the mistake, brought his balance down to $0, and credited him $205 as compensation for his inconvenience.
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### **AT&T’s Statement**
AT&T acknowledged the error and issued a public apology, stating, “We understand how frustrating this must have been for