AYANEO, a well-known player in the gaming handheld market, has recently revealed a halt on its Kickstarter campaign for the Pocket Play smartphone. This move is a component of their “Service Improvement Plan,” which is designed to tackle community issues regarding unfulfilled orders from earlier campaigns. Although devices are accessible via third-party outlets, numerous backers have encountered delays in obtaining their products. The updated plan comprises initiatives such as enhanced shipping, better after-sales service, and the creation of an international warehouse. AYANEO’s dependence on crowdfunding sites like Kickstarter and Indiegogo has faced criticism for utilizing them as retail platforms, establishing low funding targets, and rapidly achieving them. This has resulted in dissatisfaction among backers who endure lengthy waits for their orders while others are able to buy the devices at retailers such as Best Buy. The community’s outspoken discontent has compelled AYANEO to respond, and the current emphasis is on whether the company will fulfill its commitments.
AYANEO Halts Pocket Play Campaign to Improve Service Quality
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