# What to Do If You’re Affected by the Garmin Watch Crash Problem
Recently, a significant number of Garmin users have encountered an annoying issue that makes their devices nearly unusable. Devices that are affected, such as the popular Forerunner series (265, 965, 255, and 955), Garmin Venu 3, Garmin Fenix 7, and Garmin Epix Pro Gen 2, are reportedly frozen on the boot screen, showing a continuous blue triangle. This widespread challenge has left many fitness fans and smartwatch owners searching for solutions.
If you’re among those affected, here’s what you should know and the actions you can take to tackle the issue.
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## **What’s Going On?**
User reports on sites like Reddit and various forums suggest that a number of Garmin smartwatches are experiencing crashes and failing to boot correctly. This problem seems to be extensive, impacting several models across the Garmin range. Although the precise cause isn’t fully understood, some speculate it could stem from a network issue or a malfunction within Garmin’s systems.
Garmin has publicly recognized the problem on its UK website, noting:
> “We are investigating reports of devices showing a blue triangle during the start of a GPS activity. Holding the power button until the device shuts down, followed by restarting it, may restore function temporarily. More information about a permanent solution will be shared when available.”
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## **Actions to Consider If You’re Affected**
If your Garmin watch is frozen on the boot screen or showing the blue triangle, consider these steps:
### 1. **Execute a Hard Reset**
– Hold down the power button on your watch until it completely shuts off.
– Wait a few seconds, then press the power button again to restart the device.
– This may temporarily restore your device’s function, although it isn’t a guaranteed permanent fix.
### 2. **Look for Updates**
– If your device successfully boots, check for any firmware updates using the Garmin Connect app or Garmin Express on your PC.
– Updating to the latest software version might resolve the problem if Garmin has addressed it in a new release.
### 3. **Refrain from Starting GPS Activities**
– Some users have noticed that the crash specifically occurs when initiating GPS activities. To avoid triggering the issue until a permanent resolution is provided, refrain from starting GPS activities.
### 4. **Reach Out to Garmin Support**
– If you continue to experience issues, contact Garmin’s customer support for help. They might be able to provide further troubleshooting advice or offer a replacement if your watch is still under warranty.
You can get in touch with Garmin support via their official website or by calling their customer service hotline.
### 5. **Stay Informed**
– Monitor Garmin’s official website and social media platforms for updates regarding the situation. The company has committed to sharing more information as they develop a permanent fix.
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## **What Is Garmin Doing About It?**
Garmin has acknowledged the issue and is actively looking into its underlying cause. While they haven’t specified a timeline for a permanent solution, their communication implies that resolving this matter is a top priority. Users are encouraged to keep an eye on Garmin’s official channels for the latest updates.
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## **Speculated Causes Behind the Issue**
Even though Garmin has not confirmed the exact cause, some users suspect that the situation may be connected to a network or server-related error. Others think it could be a firmware glitch introduced in a recent update. Until Garmin offers an official explanation, the specific reason remains unverified.
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## **How to Avoid Future Problems**
While this specific issue may be beyond users’ control, adhering to some general best practices can help reduce disruptions with your smartwatch:
1. **Keep Your Device Updated**
Regularly monitor for firmware updates to ensure your device utilizes the latest software version.
2. **Back Up Your Data**
Frequently sync your watch with Garmin Connect to back up your activity data and settings.
3. **Follow Official Channels**
Stay updated on potential problems by monitoring Garmin’s official website, support pages, and social media profiles.
4. **Be Cautious with Beta Software**
If you’re involved in Garmin’s beta testing program, be mindful that beta firmware may come with bugs or instability.
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## **Concluding Thoughts**
The Garmin watch crash issue has certainly created frustration for numerous users, particularly those who depend on their devices for fitness tracking and daily tasks. While the temporary measures may offer some relief, a lasting solution will ultimately rely on Garmin’s capability to pinpoint and address the core issue.
If you’re affected, adhere to the steps outlined above, and remain patient as Garmin works to resolve the matter. Meanwhile, stay informed about official updates and consider contacting Garmin support for tailored help.
