# HP Firmware Update Leads to Problems for LaserJet Printers
## Introduction
HP has been a leading name in the printer industry, but its image has been tainted by issues related to firmware updates. The company has previously been criticized for releasing updates that block third-party ink cartridges, irritating customers who prefer economical options. Now, HP is facing new criticism as a recent firmware update seems to have made some of its LaserJet printers non-functional—even when using genuine HP toner.
## The Problem: HP’s Recent Firmware Update
The dilemma originates from firmware update **version 20250209**, which HP launched on **March 4, 2024**, for its **LaserJet MFP M232-M237** series printers. HP claims the update was designed to provide:
– Security improvements
– Updates for regulatory compliance
– Overall enhancements and bug fixes
– Fixes for **IPP Everywhere**, a printing standard
Nevertheless, users have reported that after installing the update, their printers fail to recognize HP-brand toner cartridges. Numerous affected customers have encountered **Error Code 11**, along with a flashing toner light, hindering their ability to print.
## Customer Dissatisfaction and Frustration
Users on **HP’s support forums** have expressed their dissatisfaction, with some mentioning that they even bought new toner cartridges—spending **$60 or more**—only to discover that their printers remained non-functional.
One customer commented:
> “Extremely frustrating because it’s my small business printer and just stopped working out of the blue[,] and I even replaced the tone[r,] which cost me $60.”
Despite efforts to clean the contacts and reinstall the toner, many users have been unable to solve the problem independently.
## HP’s Acknowledgment
HP has recognized the problem, with a representative stating:
> “We are aware of a firmware issue impacting a limited number of HP LaserJet 200 Series devices, and our team is actively pursuing a solution. For support, affected customers can reach out to our assistance team at: [https://support.hp.com](https://support.hp.com).”
However, HP has not provided any timeline for a fix, leaving many customers feeling frustrated and without a working printer.
## HP’s Record of Firmware Controversies
This isn’t the first instance of HP facing criticism over firmware updates. In **May 2023**, an update caused several **HP OfficeJet printers** to become non-operational, showing a **blue screen error** that rendered them unusable for an extended period.
Furthermore, HP has been scrutinized for its **Dynamic Security** feature, which prevents third-party ink cartridges from functioning in HP printers. This has resulted in multiple lawsuits, with detractors accusing HP of **monopolistic practices** and **anti-consumer behavior**.
## Customers Think About Switching to Competitors
In light of HP’s history of troublesome updates, some customers are contemplating a switch to competing brands such as **Brother**. One forum user recounted their experience:
> “I went out and bought a comparable Brother printer for $144 at Walmart. Not perfect—but no more automatic firmware updates—plus the new printer includes [its] own 250-sheet paper tray and manual sheet feeder, which is great.”
Interestingly, Brother has also been accused of utilizing firmware updates to **limit third-party toner use**, but the company has denied such allegations.
## Conclusion
HP’s latest firmware update has once more placed the company in the spotlight for the wrong reasons. While HP has acknowledged the problem, affected customers are left waiting for a resolution—many of whom depend on their printers for work and routine activities.
For consumers, this situation serves as a reminder to exercise caution when updating printer firmware and to think about alternative brands that may provide greater flexibility and reliability.
If you are facing difficulties with your HP printer following the update, you can reach out to HP support at [https://support.hp.com](https://support.hp.com) for assistance.
