As companies increase their efforts to launch software for building and monitoring AI agents, New Relic steps into the scene with its own offering. Known for data observability, New Relic is aware that it enters a bustling market with its new AI agent platform.
On Tuesday, New Relic introduced its no-code agentic platform designed for enterprises. This platform allows the creation of data observability AI agents to monitor company data and address issues before they impact products. Dubbed the New Relic Agentic Platform, it enables the deployment of pre-built agents and the management of existing bots.
The platform is compatible with the model context protocol (MCP), facilitating connections between AI applications and external data sources, and integrates with New Relic’s existing tools.
New Relic doesn’t aim to be the sole platform for AI agent management according to Brian Emerson, the company’s new chief product officer. Rather, they seek to provide clients similar agent-building tools for observability, enriching the existing ecosystem.
“We’re not creating this as a general-purpose solution,” Emerson stated. “Our focus lies in outcomes pertinent to observability, while also working within the current ecosystem to address specific challenges in observability.”
Software for AI agent management has become prominent recently as businesses seek to alleviate concerns over AI agents accessing company data and tools.
Salesforce paved the way with the launch of their platform, Agentforce, in late 2024. OpenAI followed with OpenAI Frontier earlier in the year. Gartner has highlighted these platforms as “necessary infrastructure,” essential for AI adoption by enterprises.
Continuing the trend of promoting enterprise tech adoption, New Relic announced additional tools focused on OpenTelemetry (OTel), an open-source observability framework.
New Relic reported that its application performance monitoring (APM) agents now support OTel, allowing businesses to manage OTel data streams alongside other data sources under one roof, addressing prior fragmentation issues that hindered OTel’s grassroots enterprise adoption.
“Simply forward your OTel data to us,” stated Nic Benders, chief technology strategist at New Relic. “Our findings indicate that many teams find it cumbersome to manage OTel data collectors, so offering a fleet management system for OTel is crucial.”