# Galaxy S10 Users Encounter Serious Problems Following SmartThings Framework Update
Owners of the Samsung Galaxy S10 are confronting a critical issue that has many in search of solutions. A new update to the SmartThings Framework has resulted in a number of Galaxy S10 devices being bricked, making them non-functional and trapped in a persistent boot loop. This dilemma has impacted a diverse array of Galaxy devices, including the Galaxy S10, S10 Plus, Note 10, among others, leading to user frustration and a quest for resolutions.
## Key Information
1. **SmartThings Framework Update Concern**: Recently, Samsung released a SmartThings Framework update (version 2.2.02.1) that has led to significant complications for numerous Galaxy S10 devices.
2. **Boot Loop Dilemma**: Users who installed the update are facing a boot loop, where their phones keep restarting without completing the boot process. Some users have proposed that a factory reset via Recovery Mode might solve the issue.
3. **Samsung’s Acknowledgment**: Samsung has recognized the problem and has subsequently launched a new software version (2.2.03.1) to avert further issues. However, those who have already been impacted continue to deal with the aftermath.
## The Issue: A Boot Loop Catastrophe
The trouble began on **October 2, 2023**, when Samsung issued the SmartThings Framework update early in the day. Almost instantly, users reported that their Galaxy S10 devices were locked in a boot loop, unable to boot up completely. The problem escalated rapidly, with complaints inundating forums such as Reddit, where users exchanged experiences and sought potential remedies.
The boot loop concern is not limited to the Galaxy S10 and S10 Plus; it has also been identified on other models, such as the **Galaxy S10 5G, Note 10, Note 10 Plus, Note 10 5G, S10e, and S10 Lite**. Even some users of **Galaxy M51** and **A90** devices have reported similar troubles.
### What Is a Boot Loop?
A boot loop is a situation where a device cannot finalize the booting process, leading to repeated restarts. This can occur due to software damage, unsuccessful updates, or various system-level complications. In this instance, the SmartThings Framework update appears to have instigated the boot loop, preventing users from accessing their phones.
## Potential Solutions: Factory Reset via Recovery Mode
For users suffering from the boot loop, one of the few possible solutions is to conduct a **factory reset** through **Recovery Mode**. This procedure erases all data from the device and restores it to its original factory settings, potentially fixing the boot loop issue. Nevertheless, this is an extreme action, as it leads to the loss of all personal data unless the user has a backup.
To execute a factory reset through Recovery Mode, follow these instructions:
1. Power off the device.
2. Simultaneously press and hold the **Volume Up** button and the **Bixby** button (or Power button, depending on the model), then press and hold the **Power** button.
3. When the Samsung logo shows up, release all buttons.
4. Use the volume buttons to scroll to **Wipe Data/Factory Reset** and confirm using the Power button.
5. Confirm the reset and wait for it to finish.
While this might resolve the boot loop, it is not a favorable option for many users, as it results in the complete loss of data on the device.
## Samsung’s Action and New Update
Samsung promptly became aware of the issue and acted to prevent further devices from being impacted. The company paused the problematic update (version 2.2.02.1) and released a new version of the SmartThings Framework (version 2.2.03.1) aimed at avoiding similar complications.
However, for those who have previously downloaded the initial update and are trapped in a boot loop, the situation remains grim. Samsung has recommended that affected users visit a **Samsung Electronics Service Center** for help. While the exact measures that can be taken at a service center remain unclear, it might provide a way to bypass a factory reset and avoid data loss.
## How to Safeguard Your Device
If you haven’t yet installed the SmartThings Framework update or are wary of potential issues, there are measures you can employ to protect your device. One method is to **disable auto-updates** for the Galaxy Store, preventing the update from being installed automatically. Here’s how to do it:
1. Open **Settings**.
2. Navigate to **Apps**.
3. Choose **Galaxy Store**.
4. Click on **Galaxy Store Settings**.
5. Select **Auto Update** and set it to **Never**.
This will allow you time to observe the situation and ensure that the new update (version 2.2.03.1) is safe before proceeding. Furthermore, it’s always advisable to
