Uber has numerous platform teams that support engineers throughout the company, prioritizing effective on-call operations to ensure seamless service functionality. Aiming to boost the efficiency of these engineering teams, Uber developed Genie, an AI-enhanced on-call copilot. Genie aids in managing on-call responsibilities by offering immediate answers to queries, optimizing incident resolution, and promoting team collaboration.
Paarth Chothani, a Staff Software Engineer with the Uber AI Gen AI team, and Eduards Sidorovics, a Senior Software Engineer with the Uber AI Platform team, discuss with Sean Falconer the challenges that led to the creation of Uber Genie, its architectural framework, and more.
Sean Falconer has experience as an academic, startup founder, and Google employee, with publications spanning AI to quantum computing. He is currently an AI Entrepreneur in Residence at Confluent, contributing to AI strategy and leadership. Connect with Sean on LinkedIn.
For the transcript of this episode, click here.
Sponsors include Mailtrap, offering a developer-friendly email platform, Chronosphere with its differential diagnosis capability for microservice environments, and Bitwarden, an open-source and end-to-end encrypted security solution for credential management.