**Verizon Outage Addressed: $20 Credit for Impacted Customers**
On January 14, 2026, Verizon faced a notable outage lasting around 10 hours, affecting users from approximately 12 p.m. Eastern until just after 10 p.m. The issue has now been resolved, and the company is providing a $20 credit to customers impacted by the incident.
### Steps to Claim Your $20 Credit
Verizon has provided a simple procedure for customers to access their credit. Affected individuals can anticipate receiving a text message from Verizon informing them when the credit is ready. Here’s a step-by-step walkthrough on how to claim the credit:
1. **Await the Text Message**: Customers will get a notification from Verizon regarding the credit’s availability.
2. **Launch the myVerizon App**: After receiving the text, log into the myVerizon app.
3. **Adhere to the Redemption Guidelines**: The app will give specific steps on how to utilize the credit for your account.
### Further Details
Verizon indicated that the $20 credit aims to ease the burden on customers for the disruption caused by the outage, which affected service for nearly an entire day. The firm noted that the credit would cover several days of service for most customers. Business clients will receive direct communication regarding their credits.
Though some customers might prefer automatic application of the credit without needing to take action, the system is designed to be straightforward and user-centric. Verizon has not disclosed the precise timing for when customers can expect the notification text, but it is believed to arrive soon.
### Summary
If you encountered problems during the Verizon outage, monitor your messages for the notification regarding the $20 credit. This initiative is meant to address the inconvenience and foster customer satisfaction. If you’ve already received your text, follow the above instructions to claim your credit.