User Insights on the Efficiency of TSA’s Digital ID System

User Insights on the Efficiency of TSA's Digital ID System

User Insights on the Efficiency of TSA’s Digital ID System


with Apple’s Digital ID capability), Google Wallet, or Samsung Wallet, but you can also utilize your state-issued application. What’s noteworthy is that even with your digital ID readily available, you still need to present an “acceptable compliant physical ID,” such as a passport or driver’s license (as per TSA). 

As with most new technology rollouts, there are initial hurdles and technical challenges, and feedback from those who have experienced the new verification system indicates this is indeed the case here as well. Numerous community members on Reddit have shared their viewpoints and stories regarding how the new digital ID system operates in practice. Some of these accounts are not particularly positive. Evidently, there’s a significant amount of user error involving travelers, officers, and agents, compounded by complications linked to the necessary devices. A few have successfully accessed the service after leaving their wallets and physical IDs at home, which poses risks. Others pointed out the importance of having a stable and functioning data or mobile connection to utilize the required mobile applications. Generally speaking, it appears that results can widely vary (your mileage may vary).

What is the digital ID system, and why is it facing issues?