The fast food chain aims to expedite orders and encourage additional purchases. On April 17, 2026, Dairy Queen announced its plan to integrate AI by introducing a chatbot in numerous drive-thrus across the US and Canada. This technology, developed by Presto, has already been implemented in other chains like Carl’s Jr., Hardee’s, Taco John’s, and Fazoli’s. After successful testing, Dairy Queen is rolling out this AI enhancement to improve service speed and upsell opportunities. Presto’s AI is reported to accurately process orders 90 percent of the time, even under high demand situations like promotional events. As other chains like Wendy’s, McDonald’s, and Burger King explore similar AI implementations, Dairy Queen’s move represents a growing trend towards automation in the fast food industry. However, the specific locations of the AI-equipped drive-thrus have not been disclosed yet.
Dairy Queen Adds AI Chatbot to Drive-Thrus
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