USA Today addressed the issue, with Christy Vargas from Amazon’s public relations division stating, “We will keep investing in consumer protection and public education on how to avoid scams. We urge consumers to report any suspected scams to us so we can safeguard their accounts and notify law enforcement about malicious actors to help ensure consumer safety.”
Interestingly, Amazon’s awareness initiatives have coincided with a recent public service announcement (PSA) from the FBI, which cautioned consumers to remain vigilant against account takeover fraud (ATO). While the bureau’s advisory emphasized attackers posing as customer service and tech support representatives from financial institutions, the strategies employed by these fraudsters are akin to those recognized by Amazon.
