Down Detector). By 10 p.m. EST on January 14, the issue was resolved, and Verizon released an official statement regarding the situation, expressing regret for the disruption and providing a $20 credit that “can be easily claimed by accessing the myVerizon app to accept.”
“This credit isn’t intended to compensate for what occurred. No credit truly can. However, it’s a means of recognizing our customers’ time and demonstrating that this is important to us,” states Verizon’s announcement. In addition to extending apologies and committing to work diligently “around the clock to deliver the exceptional network and service that customers expect from Verizon,” the company does not disclose the reason behind the outage, detail the steps being taken, or indicate plans to avert similar occurrences in the future. The positive aspect is that if you were impacted, like me, you should soon be able to log in to the myVerizon app and receive the credits, if you haven’t already.
It struck many Verizon users as peculiar that their home internet was functioning perfectly, and even the Wi-Fi on their phones, while the mobile network displayed no signal at all — or in some instances, an SOS icon. I was among those affected for several hours on January 14. There was no ability to send or receive text messages, make or receive calls, or manage any data-related activities, at least not over mobile networks.