May AI take your order?
On May 17, 2026, AI technology continues to transform fast-food ordering. In 2021, McDonald’s tested an AI chatbot at Chicago drive-thrus after acquiring Apprente and partnering with IBM. Other chains like Checkers, Wendy’s, and Taco Bell have followed suit, using AI to enhance customer experience and improve efficiency. However, some customers prefer human interaction, and McDonald’s ended its partnership with IBM in 2024 due to a lukewarm reception. Despite challenges, fast-food chains explore AI beyond the drive-thru, including Burger King’s AI assistant “Patty” and Taco Bell’s AI menu board. AI adoption spreads to restaurants like Applebee’s and IHOP, while AI-powered tools enter grocery stores.
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Authored by Emma Roth, a news writer specializing in tech and AI developments.